Tenant Wallets

Tenant wallets are created by the EFT Corporation team for each tenant. They serve as the funding source for disbursements, top-ups, and wallet transfers initiated by the tenant.

Viewing Tenant Wallets

Navigate to Wallets > Tenant Wallets to view all tenant wallets. For each wallet you can see the wallet ID, balance, currency, and status.

Common Uses of Tenant Wallets

Use Case	Description
Disbursements	Fund the tenant wallet, then transfer to individual customer wallets via Wallet Transfer
Float management	Maintain a float balance that backs customer wallet balances
Settlement receipts	Receive settlement funds from acquiring operations
Fee collection	Where retail fees are credited before distribution

Funding a Tenant Wallet

Tenant wallets are funded via:

EFT/Bank transfer — with real-time deposit notifications, incoming EFTs to the tenant's pool account are automatically credited to the configured tenant wallet. See Pool Account Integration.
Manual allocation — users with appropriate permissions can manually allocate funds through the Admin Portal.

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Note
The structure and number of tenant wallets depends on your tenant's product configuration. Contact [email protected] for assistance with tenant wallet setup.

Tenant Wallet Tabs

Clicking on a tenant wallet opens its profile with the following tabs:

Tab	Description
General	Wallet name, balance, status, currency, wallet type, friendly wallet ID
Transaction History	Full transaction ledger with date filtering (max 30-day range)
Top-Ups	Top-up history; initiate top-ups from another wallet or third party
Withdrawals	Outbound withdrawal history
Remittance	Cross-border remittance transactions
QR Codes	Linked QR codes for payment acceptance
Transfers	Initiate wallet-to-wallet transfers
Reservations	Pending/reserved funds awaiting settlement
Scheduled Withdrawals	Recurring withdrawal jobs scoped to this wallet
Audit Events	Every transaction and state change on the wallet
Attachments	Supporting files attached to the wallet record

Changing Wallet Status

Open the tenant wallet and click the General tab.
Select the new status from the status dropdown.
Click Save.

Valid statuses: ACTIVE, BARRED, CANCELLED, LOCKED, PENDING.

Changing a tenant wallet to BARRED or LOCKED blocks all debit and credit operations on that wallet. Use LOCKED for temporary holds; use BARRED only for fraud or compliance reasons.

Initiating a Transfer from a Tenant Wallet

Open the tenant wallet and click the Transfers tab.
Click + Transfer.
Enter the destination wallet ID, amount, currency, and description.
Click Confirm. If maker-checker is enabled for your role, the transfer creates a pending task for approval.

For bulk transfers (disbursements to many wallets at once), use the Wallet Transfer bulk upload feature.