Reports Reference

The Reports page, found under Tools in the sidebar, lets you run summarised queries against your transaction data. Results can be viewed on screen or delivered by email.

Prerequisites: You must be signed in. RAP operators can run reports across any linked merchant; merchant users run reports against their own organisation automatically.

Running a Report

Select a Report Type from the dropdown.
If you are a RAP operator and the report requires a specific merchant, select one from the Merchant dropdown that appears.
Set the date range using the Quick Range chips (Last 7d / Last 30d / Last 90d) or enter custom From and To dates.
For terminal activity reports, select an Inactivity / Activity Threshold instead of a date range.
Select a Currency (USD / ZWG / Both) where applicable.
Click Run Report to display results on screen, or enable Send results by email and click Submit for Email Delivery.

Once results load, use the CSV or PDF buttons in the results header to export all rows.

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Note
On-screen queries time out after 15 seconds for large datasets. For wide date ranges or full transaction exports, use email delivery — the report runs in the background and is delivered to your account email address when ready.

Available Reports

Daily Transaction Summary

Counts and values grouped by day and currency for the selected period. Use this for a high-level view of daily volume trends.

Parameters: date range · currency

Full Transaction Detail

Complete transaction records for a date range, up to 10,000 rows. Includes terminal, merchant, amount, response code, and all transaction identifiers.

Parameters: date range · currency

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Note
This report is marked as heavy — it is prone to the 15-second query timeout on wide date ranges. Email delivery is recommended for any range longer than 7 days.

Decline Analysis

Declined transactions broken down by response code and currency. Use this to identify the most common decline reasons and their frequency over a period.

Parameters: date range · currency

Branch Performance Ranking

Per-branch transaction counts, approved values (USD and ZWG), and approval rates, ordered by approved value descending. Use this to identify your highest and lowest performing locations.

Parameters: date range · currency

Terminal Performance

Per-terminal transaction counts, approved values, and approval rates. Use this to identify underperforming terminals or compare performance across your POS estate.

Parameters: date range · currency

Active Terminals

Lists terminals that have processed at least one transaction within the chosen activity threshold. Use this to confirm which POS devices are live and transacting.

Parameters: activity threshold (24h / 48h / 7d / 14d / 30d)

Inactive Terminals

Lists terminals with no transactions since the threshold date, including terminals that have never processed a transaction. Use this to identify offline or decommissioned POS devices.

Parameters: activity threshold (24h / 48h / 7d / 14d / 30d)

Acquiring Bank Summary

Transaction volumes and approval rates broken down per acquiring bank. Use this when reconciling across multiple acquiring relationships.

Parameters: date range · currency

Daily Reconciliation

Sales, reversals, and net values per business day. Use this for end-of-day balancing and settlement verification. Supports filtering by branch.

Parameters: date range · branch (optional — defaults to all branches)

Transaction Reversals

All reversed and voided transactions for the selected period.

Parameters: date range · currency

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Note
This report is marked as heavy — email delivery is recommended for wide date ranges.

Merchant Performance Ranking

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Note
This report is visible to RAP operators only. It runs across the entire RAP portfolio automatically — no merchant selector is shown.

Performance summary for all merchants linked to your RAP organisation, ordered by approved value. Use this to compare merchant performance across your portfolio for a given period.

Parameters: date range · currency